Senior Customer Success Manager - France m/f/d
AB TastyWHO WE ARE
Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions?
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.
Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.
Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.
Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.
Our culture is driven by strong values:
We bring client satisfaction
We are impactful
We go above and beyond
We live one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
Learn more about AB Tasty and our teams:
THE TEAM
Team Name & Location: Strategic Accounts CSM team. Paris.
Team Composition: You will join a team of 6 CSMs, reporting to Camille Baudry, and work closely with Sales, Product, and Technical teams to support our largest international clients.
Role Overview: This role is dedicated to managing and growing our most strategic enterprise accounts, acting as a trusted advisor to drive long-term success and solution adoption.
Tech Stack & Tools: You will primarily use our proprietary platform, with a focus on both client-side and server-side implementations, alongside tools like Salesforce and Google Suite.
Additional Information: This role requires a strong technical curiosity to manage complex client needs, but no development skills are necessary.
YOUR MISSION
Manage a portfolio of strategic enterprise clients, driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
Build and maintain strong, trust-based relationships with key account clients, guiding them through onboarding, solution adoption, and long-term growth initiatives.
Drive customer satisfaction and loyalty by delivering impactful recommendations on testing and personalization strategies, based on performance data and business goals.
Lead optimization workshops, CRO meetings, and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
Liaise with cross-functional teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
Act as a strategic advisor and advocate for your customers, presenting KPIs, performance summaries, and success stories to both end-users and C-level stakeholders.
WHAT YOU'LL BRING
Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic accounts.
Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences.
Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation.
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU'LL LOVE IT HERE
Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Flexible work: enjoy a balanced work schedule, with up to 2 days of remote work per week
Centrally located office & various perks: work in a vibrant space in the 9rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Well Pass (Ex Gymlib) passes, additional days off, and support for remote working expenses
INTERVIEW PROCESS
Step 1: Discovery interview with Fayçal Bennegadi, Team Lead Talent.
Step 2: Hiring Manager interview with Camille Baudry, Team Lead Customer Success.
Step 3: Case study presentation with Camille and a team member.
Step 4: Final meeting with Céline Le Tourneur, VP Client.
DETAILS
Contract: Permanent full-time
Location: Paris
Remote: up to 2 days/week