Senior Customer Success Manager

Role Details

We are seeking a Senior Customer Success Manager to own and grow a portfolio of key client relationships. Positioned at the intersection of market research, AI technology and client strategy, you will be a trusted partner to senior insights and marketing stakeholders, balancing account health, growth and expansion while bringing research credibility and commercial awareness to every engagement.

Company Overview

Bounce is a fast-growing Insights Operating Platform combining cutting-edge technology and AI to transform how global brands generate and act on research. Trusted by market leaders like Coca-Cola, Deliveroo, Pepsi, TikTok, and Diageo, we are on a mission to disrupt the $125B market research industry and redefine executive decision-making.

Purpose of Position

Responsibilities

Account Ownership

• Own relationship health and commercial execution across a portfolio of client accounts, including more strategic and complex ones

• Lead onboarding, platform adoption and quarterly business reviews so clients consistently get value from Bounce

Insights Partnership & Research

• Drive deep discovery with clients to uncover business challenges and future research needs

• Design proposals that show a clear understanding of client needs, recommend the best-fit research design, and build towards a long-term partnership