Senior Customer Success Manager

Senior Customer Success Manager in France

Would you like a relationship-intensive role managing our most strategic customer accounts — LNG carriers, tanker fleets, and bulk shipping companies?

We are looking for an experienced Naval Architect/Engineer with a proven track record to manage high-value customer relationships in a B2B environment.

ABOUT DANELEC

Danelec is a global leader in maritime safety, data collection, and digital performance solutions. With a strong Danish heritage and an installed base of over 15,000 vessels, we help ship owners and operators transform operations through actionable data, improving safety, efficiency, and sustainability at sea.

We are the leading manufacturer of Voyage Data Recorders (VDR), Shaft Power Meters, onboard data capture infrastructure, and advanced ship performance monitoring systems. Our cutting-edge platform combines robust data validation with AI-driven analytics to deliver real-time insights and optimize vessel performance, compliance, and profitability.

Since joining the GTT Group in August 2025, Danelec operates within GTT’s unified Digital Division alongside Ascenz Marorka and VPS. Together, we serve over 17,000 vessels through the maritime industry’s most comprehensive, agnostic platform for high-frequency data, regulatory compliance, and performance optimization.

Headquartered in Denmark, Danelec operates through 14 global hubs, supported by a network of more than 1000 factory-trained and certified service professionals across 50+ countries. Our dynamic and international work environment encourages innovation, collaboration, and a high degree of freedom.

Our core values, Solid, Safe, and Simple, define how we work, how we lead, and how we continue to shape the future of maritime operations. Join us and be part of accelerating the industry’s digital transformation toward safer, smarter, and more sustainable shipping.

ABOUT THE JOB 

We are seeking a Senior Customer Success Manager to join our Solutions Engineering team in France. This is a relationship-intensive role managing our most strategic customer accounts — LNG carriers, tanker fleets, and bulk shipping companies who rely on our voyage optimization and vessel performance solutions.

You will serve as the trusted advisor to senior stakeholders at major shipping companies. Our customers are sophisticated operators who expect their CSM to understand their business deeply and know our products inside-out. You will advocate for their needs internally, balance competing priorities across Product and Operations teams, and set realistic expectations while ensuring customers see continuous value from our partnership.

The ideal candidate combines maritime technical expertise with strong relationship management skills. You should be comfortable engaging with Fleet Managers, Technical Directors, and C-suite executives, and capable of navigating multi-stakeholder environments where expectations are high.

YOUR KEY RESPOSIBILITIES  

• Own end-to-end customer relationships for a portfolio of strategic accounts using our voyage optimization and fleet monitoring services
• Serve as the primary point of contact for customers across multiple time zones, coordinating with Fleet Performance Center teams in Paris, Singapore, and Vancouver
• Conduct vessel onboarding, platform configuration, and crew/shore team training for voyage optimization and performance management solutions
• Collaborate closely with the Fleet Performance Center on passage planning, weather routing recommendations, and post-voyage performance analysis
• Deliver end-of-voyage reports, charter party performance evaluations, and performance analytics — translating technical data into actionable insights for commercial and operational stakeholders
• Manage customer escalations around routing decisions, data quality issues, and regulatory compliance (CII, EU ETS, MRV reporting)
• Champion customer feedback internally, working with Product teams to shape roadmap priorities; manage customer expectations when timelines or feature requests cannot be accommodated
• Support customers on LNG-specific solutions including heel management and cargo optimization
• Identify expansion opportunities within existing accounts and support commercial teams with technical expertise during renewals and upsell discussions

WHO ARE YOU & YOUR QUALIFICATIONS 

• Degree in Naval Architecture, Marine Engineering, or related maritime discipline
• 7+ years of experience in maritime technology, vessel performance management, or ship operations
• Strong understanding of maritime regulations including CII, EU ETS, IMO decarbonization targets, and emissions monitoring requirements
• Proven track record managing high-value customer relationships in a B2B environment
• Excellent communication skills with ability to engage effectively from shore-side operators to C-suite executives
• Fluent English (written and verbal); French language skills advantageous
• Willingness to travel internationally (approximately 20-30% of time)

PREFERRED QUALIFICATIONS

• Experience with LNG carriers and gas transportation operations
• Background in chartering, commercial shipping operations, or fleet management
• Experience with SaaS platforms, data analytics, or digital transformation in maritime

WHAT WE OFFER 

• A team that value results over hours and trusts you to manage your work independently
• Competitive salary with performance-based bonus
• Collaborative international team across France, Greece, Singapore, UK, and Denmark
• Professional development opportunities within the GTT Group

We look forward to receiving your application !