Senior Customer Success Manager

Who You Are

• A senior customer success manager, with at least 3-5 years experience in a senior level role, leading growth and expansion plans for enterprise customers.
• You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals.
• You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs.
• You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers.
• You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude.

What You'll Do

Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. 

On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability.

Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry.