Senior Customer Success Manager

Position Overview:  

The Senior Customer Success Manager is a highly commercial minded and motivated individual that coordinates successful end to end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally, collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. 

Key Responsibilities  

• Seamless project management through all phases of the customer relationship, including managing the users of Brianloop's  applications; the Board Directors and Corporate Executives.  
• Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Brianloop's products and services to then be passed to the Expansion Sales team.
• Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.  
• Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
• Provide customer feedback on solutions in order to as