Senior Customer Success Manager
CloudpayAbout this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
The successful candidate will work directly with our high value Global Enterprise customers to enhance their overall user experience and work one-on-one with customers to build the customer relationship, engage key stakeholders at all levels and most importantly supporting customers to achieve their business goals.
Main responsibilities
To stand as CloudPay single point of contact facing the Client for a Global Payroll Managed Service solution
Ensure the appropriate transition from the setup of the new client to the service model including the usage of consolidated Services systems (Reporting, Invoicing, KPI, etc)
To ensure the coordination in triggering, progress tracking and closing the service delivery either with in-house operations team or with external Service Providers
Facilitate customers to adopt consolidated services and to move into a centralization mode
Monitor and manage the customer relationship and satisfaction at headquarters level
Solve potential issues that may prevent the satisfactory and timely completion of the global services
Develop and monitor a master services schedule to ensure timely achievement of all deliverables
To act on the client demands and trigger actions, track progress and close the service delivery
Own and drive inter- and intra-departmental projects
Experience needed for this role
Proven experience in the field of (global) payroll outsourcing, particularly as a customer success manager or account manager
Experience in engaging and collaborating with customers, particularly C-Level stakeholders
Demonstrable experience in issue resolution and escalation management at both operational and executive levels
Able to engage across corporate functions (Sales, Marketing, Implementation, Finance and Product Management)
Excellent communication skills, including the ability to chair meetings and host webinars
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Spain Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Private Medical Insurance
EAP
Intensive Days
Employee Referral Program
WFH Allowance
Life Assurance
CloudPay NOW
Paid Volunteering days
Marriage Leave
Study Leave
Bereavement Leave
Poland Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Eye Tests & Glasses Contribution
EAP
Employee Referral Program
WFH Allowance
PPK / Employee Capital Plan
CloudPay NOW
Sports Subscription
Medical Allowance
Lunch Allowance
Paid Volunteering days
Study Leave
Marriage Leave
Bereavement Leave
CloudPay is committed to being an equal opportunities employer.
#LI-AP1 #LI-HYBRID #LI-REMOTE
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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