Remote High Touch Implementation Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a High Touch Implementation Specialist - REMOTE. In this role, you will be instrumental in managing and executing the full implementation cycle for our partner's solutions, working with mid-market and smaller enterprises. The goal is to enhance customer satisfaction through effective communication and tailored solutions, ensuring a timely and successful implementation process. Your contributions will help shape the implementation team's success while directly impacting customer experiences in a fast-paced remote environment.

• Manage and execute end-to-end implementation plans for multiple clients simultaneously.
• Develop tailored solutions that meet specific customer requirements and enhance satisfaction.
• Collaborate closely with cross-functional teams to align stakeholders and ensure project success.
• Proactively address customer needs and opportunities, guiding them throughout the implementation.
• Advise customers on best practices to maximize the value from their software usage.
• Navigate change management processes effectively to help clients adapt to new systems.

• Extensive experience in managing implementation and onboarding projects in B2B SaaS.
• Technical proficiency in complex, multi-module SaaS systems; knowledge of analytics is a plus.
• Strong customer engagement and relationship-building skills.
• Proficient in change management processes and strategies.
• Critical thinking and solutions-oriented mindset to address customer challenges.
• Experience in cross-functional collaboration with sales, product, and engineering teams.
• Demonstrated ability to work effectively in a remote setting.

• Flexible working hours with a focus on results.
• Unlimited PTO policy with recommended four weeks off annually.
• Generous equipment and software budget to enhance your workspace.
• Competitive compensation and benefits package, including stock options.
• Twelve weeks of fully paid family leave for eligible employees.
• Monthly education budget to support continuous learning and professional growth.
• Opportunities for growth and leadership within a supportive team environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1