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Principal Solutions Architect

Bloomreach
21 days ago
Full-time
Remote
Worldwide
Solutions Architect
Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
  • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
  • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
  • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

The Principal Solutions Architect is a Senior, Global, customer-facing technology role responsible for helping Bloomreach win and grow strategic enterprise customers by connecting their business objectives with modern data, AI, MarTech and commerce architectures.

You will act as a trusted technical advisor to senior technology and digital leaders, helping customers understand how Bloomreach can fit into - and enhance - their existing technology ecosystem.

Working closely with our Global Account Executives, Solution Consultants, Product, Engineering and Customer Success Teams, you will shape technical strategy throughout complex enterprise sales cycles, lead executive and technical conversations, and help potential customers translate architectural decisions into measurable business outcomes.

This role sits between deep technical architecture and commercial strategy. You do not need to have been a CTO, but you should be comfortable engaging with CIOs, CTOs, Enterprise Architects and other senior technology stakeholders.

 

Key Responsibilities

Customer Technology & Architecture

  • Act as a senior technical advisor for global strategic enterprise opportunities and customer engagements.
  • Build trusted relationships with CIOs, CTOs, Enterprise Architects, Chief Digital Officers and senior technology teams.
  • Understand and map complex customer technology environments, identifying where Bloomreach can create value.
  • Whiteboard and communicate complex architectures, data flows and integration strategies with technical and executive audiences.
  • Advise customers on how data moves from systems of record through to real-time decisioning, personalization and activation.
  • Help customers evaluate architectural trade-offs across data platforms, APIs, cloud infrastructure, identity, governance, latency and scalability.
  • Explain where traditional warehouse-centric approaches may not fully support real-time customer decisioning and activation.

Data, AI & MarTech

  • Bring strong expertise across modern data architectures, including Databricks, Snowflake, lakehouses, CDPs, APIs and cloud platforms.
  • Understand identity resolution, event streams, customer profiles, data governance and real-time data requirements.
  • Understand enterprise MarTech ecosystems including ESPs, personalization