Principal Customer Success Manager, Public Sector & Enterprise - Benelux & Nordics
AtlassianOverview
Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
Location requirement: Candidates must be based in the Netherlands or the United Kingdom and be fluent in Dutch.
Responsibilities
As a Principal Customer Success Manager, Public Sector & Enterprise, you’ll partner with strategic public sector organisations and commercial customers across Benelux and the Nordics to realise the full value of their Atlassian investments. Serving as a trusted advisor, you’ll guide customers through complex digital transformations, cloud migrations, and modern ways of working across our solution portfolio’s.
Your future team
Our team is dedicated to long-term customer value realisation and partnership rather than direct quota carrying. We collaborate closely to support public sector and commercial customers across Benelux and the Nordics to unleash their full potential through cloud migration, digital transformation, and modern AI-powered solutions.
In this role, you will:
Build Strategic Trusted Advisor Relationships: Partner with senior public sector stakeholders, IT leaders, and transformation directors, as well as leaders in commercial accounts across Benelux and the Nordics, to align Atlassian solutions with their strategic priorities.
Champion Cloud Migration & Digital Transformation: Guide public sector and commercial customers through major transformation initiatives with a primary focus on cloud migration scenarios, helping organisations transition from legacy/on-premise deployments to Atlassian Cloud. Enable customers to harness our AI capabilities and the Teamwork Graph to connect knowledge across teams, automate workflows, and drive data-informed decision-making.
Drive Value Realisation & Success Planning: Formulate and execute comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs), ensuring measurable ROI, high user adoption, and long-term customer health across complex public sector and commercial accounts.
Navigate Customer Governance & Ways of Working: Adapt to differing governance, data and security requirements, and procurement processes across public sector and commercial customers to overcome adoption blockers and support deployment.
Cross-Functional Alignment: Collaborate closely with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for customer requirements across both public sector and commercial accounts and ensure smooth customer lifecycle delivery.
Qualifications
Your Background:
Language Requirements: Fluency in Dutch is required to support our Dutch-speaking customers across the region.
Overall Customer Success & Public Sector Experience: 8+ years in Customer Success Management or a transferable customer-facing role (Technical Account Management, Advisory Consulting, Professional Services, Engagement Management) supporting complex strategic accounts, including 2+ years working with, advising, or managing Public Sector organisations. Experience across a mixed portfolio of public sector and commercial customers is valuable.
Complex Enterprise Portfolio Management: Experience managing customer success portfolios for leading enterprise technology companies and global organisations.
Cloud Migration & Digital Transformation: Hands-on experience advising customers on digital transformations, cloud migration scenarios, and driving cloud platform adoption.
Public Sector Acumen: Strong familiarity with publi