Payroll Implementation Specialist
FourthOur Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?
Position Overview
The Payroll Implementation Specialist onboards new payroll and pension customers onto Fourth's platform, taking each one from initial data load and configuration through to live payroll processing and a smooth handover to the Payroll Bureau. The role also supports existing customers through significant payroll events such as new PAYE registrations, pension changes, or TUPE transfers.
You'll bring strong UK payroll knowledge, meticulous attention to detail, and a customer-first mindset — building trusted relationships and setting the tone for a long, successful partnership between Fourth and its customers.
Primary Responsibilities
Implementation & Configuration — Own onboarding for new payroll customers, conducting discovery to understand pay frequencies, employee populations, and requirements. Configure PAYE, pay elements, pension schemes, deduction structures, and tax balances in line with UK payroll legislation. Manage accurate data loads, parallel runs, and system exports.
Payroll & Pension Processing — Process a minimum of two live payrolls per new customer, validating outputs and resolving discrepancies before handover. Administer pensions and ensure RTI accuracy, including FPS/EPS submissions, rollbacks, and EYU where required.
Reconciliation & Compliance — Reconcile payroll and pension data (tax, opt-ins/outs), resolve HMRC queries, and escalate configuration gaps, data quality issues, or compliance risks.
Documentation & Handover — Maintain clear, up-to-date documentation for each customer — payroll calendars, configuration records, processing guides, and procedure manuals — and manage structured handovers to the Payroll Bureau.
Existing Customer Support — Support customers through significant payroll changes such as new PAYE schemes or TUPE transfers, acting as subject matter expert for configuration queries.
Customer Engagement & Collaboration — Build strong client relationships and deliver service aligned with SLAs. Work closely with Project Management, Solution Consulting, and Customer Success to ensure seamless transitions, and contribute to ongoing process and documentation improvements.
Key Skills and Competencies
Demonstrable UK payroll experience, with strong knowledge of PAYE, National Insurance, statutory payments, and payroll/pension compliance.
Experience implementing or configuring payroll software is beneficial, ideally within a SaaS or technology-led environment.
High accuracy and attention to detail, particularly w