Operational Onboarding Specialist

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About the role

We’re looking for an Operational Onboarding Specialist to join our Operational Onboarding team and play a key role in delivering seamless onboarding experiences for new and existing clients across European equity markets.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering exceptional outcomes. Working closely with internal stakeholders and cross-functional teams, you’ll help ensure operational readiness, support testing and go-live activities, and continuously improve onboarding processes.

As part of a collaborative and delivery-focused team, you’ll contribute to building efficient, scalable onboarding practices that support business growth and client success.

What you’ll do

• Manage the end-to-end operational onboarding setup for new clients entering EU equity markets, working closely with Client Implementation Managers (CIMs).
• Support operational onboarding activities for existing clients expanding into additional EU equity markets.
• Coordinate and execute testing activities across operational workflows and systems to ensure successful client go-live outcomes.
• Partner with CIMs and TIMs to support Hypercare activities and resolve onboarding-related operational issues.
• Develop and maintain onboarding process documentation and contribute ideas to optimise and streamline existing ways of working.
• Communicate onboarding requirements, testing plans, and operational instructions across internal and regional stakeholder groups.
• Ensure onboarding activities are delivered accurately, efficiently, and within agreed timelines.

About you

You’re a highly organised operational professional who enjoys bringing structure to complex processes and delivering a great client experience. You’re comfortable working across multiple stakeholders, managing competing priorities, and maintaining strong attention to detail.

You’ll bring: