Operational Onboarding Specialist

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About the role

We’re looking for an Operational Onboarding Specialist to join our Operational Onboarding team and play a key role in delivering seamless onboarding experiences for new and existing clients across European equity markets.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering exceptional outcomes. Working closely with internal stakeholders and cross-functional teams, you’ll help ensure operational readiness, support testing and go-live activities, and continuously improve onboarding processes.

As part of a collaborative and delivery-focused team, you’ll contribute to building efficient, scalable onboarding practices that support business growth and client success.

What you’ll do

• Manage the end-to-end operational onboarding setup for new clients entering EU equity markets, working closely with Client Implementation Managers (CIMs).
• Support operational onboarding activities for existing clients expanding into additional EU equity markets.
• Coordinate and execute testing activities across operational workflows and systems to ensure successful client go-live outcomes.
• Partner with CIMs and TIMs to support Hypercare activities and resolve onboarding-related operational issues.
• Develop and maintain onboarding process documentation and contribute ideas to optimise and streamline existing ways of working.
• Communicate onboarding requirements, testing plans, and operational instructions across internal and regional stakeholder groups.
• Ensure onboarding activities are delivered accurately, efficiently, and within agreed timelines.

About you

You’re a highly organised operational professional who enjoys bringing structure to complex processes and delivering a great client experience. You’re comfortable working across multiple stakeholders, managing competing priorities, and maintaining strong attention to detail.

You’ll bring:

• Strong knowledge of FCM operations (essential).
• Experience working with operational onboarding, implementation, or client delivery processes.
• Knowledge of systems including Amadeus (GDS), Dynamics, Protas, Viaxio and Compleat (desirable).
• Excellent communication and stakeholder management skills.
• Strong organisational skills with exceptional attention to detail.
• A proactive and self-motivated approach to work.
• The ability to identify opportunities to improve processes and drive operational efficiency.

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.