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Onboarding Specialist - UK

Nordhealth
20 hours ago
Full-time
Remote
United Kingdom
Chief Customer Officer

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We're looking for a driven Onboarding Specialist to join our UK team. You'll own the onboarding journey for new veterinary customers from kick-off through to go-live, delivering both remote and onsite training across the UK.

This is a fast-paced, customer-facing role. You won't always have all the answers, priorities will shift, and you'll regularly be asked to operate outside your comfort zone. What matters is that you keep going, stay positive, and bring others along with you.

Your key responsibilities include:

  • Manage onboarding projects end to end, from initial scoping through to go-live

  • Deliver remote and onsite training to veterinary professionals across the UK

  • Configure and customise Provet to each customer's clinical workflows

  • Advise customers on best practice and efficient use of the software

  • Build strong relationships with stakeholders across independent practices, mid-market groups, and large enterprise accounts

  • Work cross-functionally with internal teams to resolve issues and ensure smooth delivery

  • Share knowledge actively within the team and support the growth of colleagues around you

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

  • Being based in the UK with the right to work.

  • Being prepared to travel regularly for onsite customer visits across the UK.

  • A genuine self-starter who takes ownership and follows through.

  • Resilient under pressure with a tenacious, solutions-focused mindset.

  • A positive team player who lifts others and shares what they know.

  • Experience in project or change management, ideally within a SaaS or software environment.

  • Comfortable working in a fast-moving organisation where ambiguity is the norm, not the exception.

  • Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.

  • Veterinary b