Onboarding Specialist, French Speaking

Onboarding Specialist (French Speaking)

Location: Finsbury Square, London (Hybrid: in office 2 days per week)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

As a French speaking Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.

Responsibilities

• Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs.
• Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software.
• Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment.
• Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics.
• Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies.
• Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.

Minimum Qualifications

• 1+ years of professional experience in a customer support, implementation, or hospitality role.
• Fluency in French both written and verbal
• Proven experience training and guiding non-technical customers on how to use software solutions.
• Strong foundational understanding of restaurant operations and workflows.
• Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion.
• Effective remote communication skills, maintaining an engaging and professional presence for virtual training.

Preferred Qualifications

• Direct, hands-on professional experience working within a restaurant environment.
• Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams.
• Experience refining or scaling onboarding programs and operational processes.
• Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations.
• A degree or equivalent practical experience in a related field.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year -