Onboarding Specialist (Dutch speaker)
efficy Group💻 Onboarding Specialist (Dutch speaker)
📍 This role is based in Utrecht, Netherlands
✦ Own your onboarding portfolio | AI-powered CRM expertise | International team
Build what's next with us
efficy Group is the European home for Tribe CRM, efficy CRM, and Apsis. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.
We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships.
Job Overview
We're looking for an Onboarding Specialist to guide new Tribe CRM customers through their first steps, from configuration to adoption, in the Netherlands. You'll run one-to-one online coaching sessions, decide the configuration approach and module selection for each customer, and make sure they reach value quickly.
You'll manage several onboardings at once, each at a different stage, working closely with Customer Service, Professional Services, and Sales. You'll report to the Head of Customer Enablement.
What's in it for you?
✓ Full ownership of your onboarding portfolio: you decide the configuration approach per customer
✓ Deep expertise in AI-powered CRM, plus webinar and training delivery
✓ European exposure: colleagues across multiple markets
✓ People experience programme & continuous learning
Key responsibilities
Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration (you're always happy to jump on a call with a customer)
Implementation: guide customers through the process using our proven methodology, and advise on module selection and best practices for their business
Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind
Product guidance: help customers discover the features most useful to their case, and share new capabilities and best practices
Training and enablement: deliver webinars and training sessions, and point customers to knowledge base articles, tutorials, and how-to videos
Collaboration and handover: coordinate with Customer Service, Professional Services, and Sales, escalate complex technical requirements, and prepare customers for ongoing support
Feedback loop: gather and share customer feedback to improve products and processes
Who you are
Experience: 3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment
Outcome-driven: familiar with Time to Value, CSAT, and adoption metrics, and you use them to decide where to spend your attention
Skills: comfortable configuring CRM platforms and running online sessions; experience with business process mapping is an advantage
Composure: you stay calm and empathetic when a customer is anxious about changing systems
Organisation: you keep several onboardings on track at different stages without losing a deadline
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