Onboarding Specialist - (berlin based, m/f/x)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Onboarding Consultant to join our Berlin team. You will be leading onboarding sessions and helping with account configurations. As an Implementation Specialist, a large focus will be placed on conducting remote onboarding sessions with our customers in either one-to-one or one-to-many meetings. Your day-to-day will consist of both conducting sessions and also facilitating the configuration of the point of sale back office. Implementation specialists’ goal is to help customers understand the POS software and facilitate the overall setup, with the ultimate goal of a successful and positive implementation of our products. In order to succeed, you will need to have experience with high level customer service, some hospitality experience, and can adapt quickly to a fast-paced, high energy environment. The ideal candidate for this position will be a natural coach, teacher, and mentor.

What you'll be doing:

• Schedule and facilitate one-to-one and one-to-many training sessions with topics including back office configuration, and POS/terminal workflows.

• Educate and train customers on use of the POS settings and configuration tools through various mediums such as Webinars, 1:1 sessions, telephone and email support

• Update customer records in Salesforce and other web-based tools to reflect new information and Implementation timelines

• Work closely with Implementation Consultants and cross departmentally with the Sales, Customer Success and Support, and Product teams to enable and improve the onboarding process

• Evaluate customer comprehension and adjust teaching methods to empower a vast array of personalities and learning styles

• Build and maintain active relationships with the customers to further their satisfaction, business and growth

• Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support

And a little bit of....

• Contributing as part of the wider team to achieve organizational objectives, even if this means doing things that aren’t strictly within the scope of your role.

What you will bring to the team:

• Experience in customer-facing activities (in a B2B environment is a plus!)

• Experience in Hospitality

• Excellent communication skills in German, fluency in English

• Experience in training, teaching, onboarding or facilitating orientation sessions

• Ability to quickly learn, understand and teach tech concepts

Even better if you have, but not necessary

• Previous experience in a technical role (software, IT, tech support)

• Previous experience with POS configuration and back office POS management

• Knowledge of Apple tools, web technologies, and networking

• Experience with Microsoft Excel

• Good understanding of Point of Sale technologies

• Experience with SaaS

What’s in it for you?

Come Live the Lightspeed Experience….

• Genuine career growth opportunities based on performance within a company that's continuously expanding.

• Uncapped commission

• Work with highly skilled people who are as passionate about sales & marketing as you are

• An environment that encourages initiatives and leadership

• Work in a team big enough for growth but lean enough to make a real impact;

• Fun activities with your teammates & social events throughout the year

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)

• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health

• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform

• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year

• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow

• Subsidy to annual travel pass if you travel by public transport to the Berlin office

• Regular breakfast or lunches, drinks & snacks in our Berlin office

   

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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