Onboarding Specialist

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

Role overview | Context

We’re on a journey with a clear aim, to create an industry leading onboarding experience! 

This role is integral to shaping the onboarding employee experience and ensuring new hires are aligned with the Checkout.com culture, operating principles and strategy from the outset of their journey with us.

As the onboarding specialist, you’ll lead the onboarding for the UK with excitement and passion, setting the pace for the rest of their career at Checkout. You’ll ensure that new hires feel supported, engaged, and set up for success in their roles from day one. You will look to continuously improve the UK onboarding experience, creating an environment where new employees can quickly adapt to Checkout.com’s high performance culture.

Role overview | Remit and Responsibilities

• Lead the evolution of our onboarding experience, shaping a digital-first, automated journey that aligns with our organisational priorities, including DEIB, leadership development, and culture-building. You’ll bring our recently reimagined onboarding experience to life through impactful delivery, design, and innovation.

• Facilitate engaging onboarding sessions that introduces Checkout’s mission, values, and structure, laying a strong cultural and strategic foundation from day one and bringing the Checkout brand to the forefront of the experience.

• Manage the end-to-end onboarding operation, ensuring a smooth transition from candidate to employee. Ensure hire process is completed in Workday, employee documentation is present and any queries are closed out utilising our ticketing system (FreshService)

• Build and maintain cross-functional relationships and ensure regular communication between onboarding, Talent Acquisition, IT, Workplace and hiring manager to ensure a seamless experience.

• Empower both new hires and managers with the tools, training, and resources needed for a successful ramp-up, with a clear focus on the first 90 days. This includes running regular manager enablement sessions to ensure Checkouts leaders are equipped to onboard effectively.

• Create and manage key touchpoints throughout the onboarding journey and beyond by  gathering feedback from new joiners and stakeholders to identify opportunities for improvement.

• Leverage employee lifecycle data to inform and evolve the onboarding program, ensuring it remains impactful, scalable, and aligned with business needs.

• Maintain compliance and consistency by keeping onboarding documentation, processes, and handbooks up to date with both legal and organisational standards.

• Stay ahead of the curve by monitoring onboarding trends, tools, and technologies, bringing new ideas and improvements to the program.

• Act as a visible onboarding champion across the business, advocating for the value of a great onboarding experience and fostering a culture of inclusion, belonging, and high performance from day one.

• Manage our global mobility program, overseeing end-to-end operations, provider relationships, and stakeholder engagement. Delivering a seamless employee experience across relocations and international moves.

Role overview | Desired Background, Core Competencies

• Exceptional communication and interpersonal skills, with high emotional intelligence and the ability to bring Checkouts onboarding program to life in an exciting and impactful way

• Experience in delivering impactful, exciting onboarding experiences

• The mind set of wanting to be better every day and bringing that to our onboarding program 

• Ability to develop long-term onboarding solutions that align with Checkout.com’s culture, values and business needs

• Data driven approach and interested in designing and implementing improvements to the onboarding programe backed by data insights

• Proactive in adopting new tools, methodologies and technologies to continuously improve the onboarding experience

• Ensures that onboarding practices foster a diverse, equitable, and inclusive workplace, with an emphasis on belonging.

• Experience with onboarding tooling (e.g. Workday)

Bring all of you to work 

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
 

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram