Browser Onboarding Specialist - Chrome Browser Enterprise (German Bilingual)

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!  

About the Browser Onboarding Specialist: 
This role offers an exciting chance where you'll play a pivotal role in helping businesses securely adopt Chrome Enterprise. You'll guide customers through onboarding, deliver product demos, resolve technical issues, and build lasting relationships that set them up for long-term success. This is a dynamic opportunity for someone with a passion for customer success, technical problem-solving, and enterprise software to make a meaningful impact across industries.

Location: Hybrid, Leopardstown, Dublin 18 (Tuesday, Wednesday, & Thursday in office) 

What Will You Do? 

• Customer Adoption and Expertise: Facilitating the successful adoption of Chrome Enterprise solutions (CEC and CEP). This involves acting as an expert to guide customers of all sizes and industries in integrating Chrome Enterprise into their operations.

• Technical Problem Solving: Serving as a technical concierge, possessing the skills and knowledge to navigate the onboarding process and resolve any technical issues or account-related problems that may arise for customers.

• Effective Customer Interaction Tracking: Meticulously documenting customer interactions and use cases in CRM tools to aid in future problem-solving and scale customer query resolution.

• Supporting Large Deals: Assisting Support Specialists with significant deals by managing customer relationships, rollout timelines, and addressing customer inquiries.

• Independent Customer Relationship Management: Proactively nurturing customer relationships to prepare them for potential upsells into additional product lines.

• Customer Query Resolution: Addressing diverse customer questions during the onboarding process, providing assistance where possible, and directing customers to the most appropriate resources.

What Will You Need to Succeed? 

• Ability to speak and write in German and English.

• Bachelor's degree or equivalent experience

• 1 year in customer success or CRM roles for SaaS products with strong performance track record.

• Good understanding of enterprise software, specifically secure enterprise browsers.

• 2 years’ experience in customer success or resolution roles for a SaaS product.

• Experience using CRM tools such as Salesforce

• Technical or customer engineering experience.

• Experience with technical support and troubleshooting for a SaaS product

• Ability to develop and grow senior-level relationships with clients.

What We Offer:  

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:  

• Comprehensive VHI Health cover from day one 

• Structured training & career development opportunities 

• Education reimbursement 

• Paid birthday leave 

• Personal Hardship Loan Program 

• Mental health and 24/7 employee assistance program 

• Bike To Work Scheme / Taxsaver Leap Card Scheme 

• Top-performer and tenure awards 

The pay for this position is basic salary per annum of €60,000 with an additional variable bonus component of €10,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.      

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.