Lead Solutions Architect - Customer

About us

We’re the team behind digital retailer Very. 

Our purpose, helping families get more out of life, powers everything we do. 

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. 

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨ 

About the role

We're looking for a Lead Solutions Architect to define and govern the technology, data, AI and business capability architecture that supports the end-to-end customer lifecycle at Very. 

Sitting at the heart of our Customer Domain, you'll create the architectural vision that enables us to acquire, understand, engage and serve millions of customers. Working across customer engagement, marketing, personalisation, communications, measurement, customer data and AI-enabled capabilities, you'll keep business strategy, customer ambitions and technology investment aligned. 

This is a highly visible leadership role. You'll work closely with Product, Engineering, Data, Marketing, Customer Service, Financial Services and business leaders to shape future capabilities, guide strategic investment and deliver measurable customer and commercial outcomes. 

As the Lead Solutions Architect for the Customer Domain, you'll: 

• Define and own the target architecture, technology strategy, capability model and roadmap for the Customer Domain. 

• Translate customer and commercial strategy into clear architectural direction, investment priorities and delivery guardrails. 

• Shape capabilities across acquisition, engagement, conversion, retention, loyalty, communications, personalisation and measurement. 
• Set direction for customer identity, profiles, consent, customer data platforms, CRM, decisioning and omnichannel engagement. 
• Guide architecture for marketing technology, campaign management, automation, segmentation, audience activation, content and digital asset management. 
• Shape digital advertising and retail media capabilities, including programmatic activation, attribution and marketing effectiveness measurement. 
• Define how real-time data, event-driven architecture, analytics, experimentation, recommendation engines and next-best-action models support customer outcomes. 
• Ensure customer, marketing, data, AI and technology capabilities operate as a connected, reusable ecosystem rather than isolated point solutions. 
• Guide the adoption of APIs, cloud services and modern integration patterns that improve scalability, interoperability, agility and resilience. 
• Lead architecture governance and decision records, ensuring solutions align with enterprise standards, data governance, privacy and responsible AI expectations. 
• Lead vendor evaluations, business case development and strategic technology investment decisions, with a focus on platform reuse and reducing duplication. 
• Act as a trusted adviser to senior stakeholders, connecting architecture decisions to conversion, acquisition cost, retention, loyalty, marketing efficiency and revenue growth. 

About you

We're looking for an experienced architect who combines customer-domain expertise, strategic thinking, technical leadership and strong commercial judgement. 

You'll bring: 

• Significant experience as a Solution, Domain or Enterprise Architect in a complex digital organisation. 

• Strong understanding of the complete customer lifecycle and the technology capabilities that support acquisition, engagement, conversion, retention, loyalty, communications and service. 

• Experience with customer journey mapping, customer 360, customer identity and profile management, consent, omnichannel engagement and customer experience measurement. 

• Deep knowledge of marketing technology, including CRM, campaign management, automation, segmentation, audience management, attribution, content management and digital asset management. 

• Understanding of digital advertising, retail media networks, programmatic advertising, audience activation, ad measurement and marketing effectiveness model