Lead Customer Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Senior Customer Success Manager - Lead

Due to an ever-expanding client base, OutSystems is hiring a Senior Customer Success Manager to ensure the most strategic customers are realising the full value from OutSystems products and solutions across their entire global enterprises.

What You Will Do

• Responsible for managing high touch accounts helping increase product adoption and expansions. There is also a requirement to renew contracts that are allocated. The vertical markets we work in are variable so exposure to different industries is an advantage
• Onboard new customers 
• Educate the customer on OutSystems’ best practices, resources and training materials 
• Maintain communication with your customers to ensure success in their development and identify bottlenecks early
• Be a key player of a growing global Customer Success team managing a large customer base and important initiatives
• Provide business, and product knowledge and develop/execute effective success plans to drive customer outcomes
• Educate customers on how existing and new product features/functionality will contribute to the growth of their business
• Work cross-functionally with multiple OutSystems teams to manage escalations, remove blockers and ensure customers can adopt and maximise utilisation of our platform
• Be an advocate for your customers - identifying and quantifying the key factors for Customer Success and then communicating them effectively to drive the solutions provided by OutSystems. 
• Bring intelligent and relevant product feedback and recommendations from customers back to the Product Management team
• Gather insights and data regarding consumption, trends and risk factors. 
• Be innovative and make an impact: on your customers, on your team, and on the company
• Manage a large customer base efficiently and effectively
• Increasing executive ability into your customer base, broaden contacts and build champions 

Qualifications

• Bachelor’s Degree (or equivalent) or higher
• 5+ years