Key Customer Success Manager - North, UK
Flight Centre
About Corporate Traveller
At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.
🔴 About the Role
This is your opportunity to take ownership of a high-value client portfolio and play a pivotal role in shaping long-term partnerships.
As a Key Customer Success Manager, you’ll manage a portfolio of key Corporate Traveller clients, focusing on retention, growth, and strategic engagement. You’ll act as a trusted advisor, using insight, innovation, and expertise to deliver value, strengthen relationships, and position Corporate Traveller as a true partner in your clients’ success.
You’ll:
- Proactively manage and engage a portfolio of key clients, building strong, multi-level relationships
- Lead quarterly strategic reviews, ensuring alignment, satisfaction, and long-term partnership success
- Drive client retention (95%+) through regular health checks, risk mitigation, and forward planning
- Identify and deliver growth opportunities, expanding product usage and increasing revenue across your portfolio
- Champion adoption of digital tools and platforms, ensuring clients maximise the full offering
- Provide expert guidance on policy, risk, Duty of Care, and travel programme optimisation
- Partner cross-functionally to continuously enhance the client experience and unlock new value
This is a role where you’ll blend commercial thinking, relationship management, and strategic influence to drive meaningful impact.
We’re looking for a commercially minded relationship builder who thrives on delivering results and creating lasting client partnerships.
You’ll be a great fit if you:
- Have a proven track record in client retention and revenue growth within a B2B or travel environment
- Bring strong relationship-building skills, with the ability to influence and engage stakeholders at all levels
- Demonstrate a customer-first mindset, always focused on delivering exceptional service and value
- Are highly results-driven, with the ability to manage KPIs across retention, growth, and adoption
- Show commercial awareness and financial acumen, understanding revenue drivers and performance metrics
- Are confident using data, insights, and reporting tools to guide strategy and decision-making
- Thrive in a dynamic environment, adapting quickly to changing client needs and priorities
- Take ownership and initiative, managing your portfolio like a business within a business
- Communicate with confidence, delivering presentations, reviews, and product demonstrations effectively
- Bring energy, positivity, and a collaborative mindset that inspires both clients and colleagues
Desirable:
- Experience within CT/FCTG or strong knowledge of the corporate travel industry
- Demonstrated success managing key accounts and driving strategic partnerships
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
