Junior Customer Success Manager

Oper, a European Fintech company, is a leader in cloud-based digital mortgage software. We provide personalized journeys for borrowers and lenders. Oper's technology streamlines the mortgage application process, eliminates paperwork, and increases transparency. Currently collaborating with 16 leading financial institutions across 6 European countries, our digital solutions result in a +27% increase in digital customer conversion, +81% faster mortgage decisions, and a 90% first-time-right.

Oper’s AI Analyst, Herman, is a mortgage underwriting agent that automates document validation, data extraction, fact-checking, and credit policy application to deliver fully explainable, decision-ready loan recommendations in minutes instead of hours.

A passionate and engaging team of over 30 stellar Fintech operators works vigorously to transform European mortgages by enhancing efficiency and alleviating borrower anxiety. Backed by Bessemer Venture Partners and Motive Ventures, our SaaS platform has raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe.

We are looking for a Junior Customer Success Manager to join our Customer Success team in Antwerp.

This is a hybrid role with two equally important focus areas:

1. Customer Support & Support Automation
2. Customer Success Delivery alongside our Solution Experts

You will be on the front line of our customer experience: helping customers resolve issues, answering questions, and continuously improving how we deliver support — while gradually growing into a broader customer-facing success role.

This role is ideal for someone early in their career (1–3 years of experience) who is highly organized, detail-oriented, customer-obsessed, and excited to grow in a fast-moving B2B SaaS environment.

Tasks

Your Responsibilities

🎧 Customer Support & Support Optimization

You will take ownership of our day-to-day support activities and help professionalize and scale them.

• Manage incoming support tickets, questions, and requests from customers

• Ensure timely, accurate, and high-quality responses to customer issues

• Act as a trusted first point of contact for operational and product-related questions

• Identify recurring issues, patterns, and root causes in support tickets

• Proactively propose and implement improvements to:

• Automate support workflows

• Standardize responses and processes

• Reduce repetitive or low-value support activities

• Collaborate closely with Product, Engineering, and Customer Success to:

• Improve product features

• Reduce future ticket volume

• Improve overall customer experience

• Maintain high service levels and contribute to strong customer satisfaction and retention

🤝 Customer Success & Solution Delivery

Alongside managing support, you will gradually be rolled into broader Customer Success activities.

• Work closely with Solution Experts on active customer accounts

• Join and support:

• Client workshops

• Product demos

• Feature configurations

• Release note communications

• Help ensure customers fully understand and adopt Oper’s platform

• Support customers throughout different phases of their lifecycle

• Grow step by step into more ownership and responsibility across customer engagements

Requirements

Your Profile

We’re looking for someone who combines structure, empathy, and a drive for excellence.

• 1–3 years of experience in:

• Customer Success

• Customer Support

• Consulting

• SaaS / Tech roles with strong customer interaction

• Strong organizational and planning skills — you thrive in structured environments

• High standards and attention to detail; you strive for quality and continuous improvement

• You are AI-native: you know the best tools, understand how to leverage them,..

• Naturally customer-facing: clear, friendly, and professional communicator

• Enjoy working closely with others and collaborating across teams

• Curious mindset with a passion for process improvement and automation

• Comfortable working in a fast-growing, evolving SaaS environment

🌍 Languages

• Fluent in English (required)

• Fluent in one of the following (required):

• German (preferred)

• Dutch

• French

Location & Setup

• Based in Belgium, preferably Antwerp or nearby
• Hybrid setup with 2–3 days per week in the Antwerp office
• Close collaboration with the Customer Success team and broader Oper team
• Reporting to the Head of Customer Success (Co-Founder)

Benefits

As a fast-growing fintech, we’re building a team where you can truly make an impact. We offer:

• Competitive annual salary, depending on experience
• Employee stock options
• 25 vacation days per year + 1 paid mental health day
• Dynamic international team with 12 nationalities
• Supportive, inclusive, and collaborative culture
• Learning & Development budget with dedicated time for growth
• Structured onboarding with a dedicated mentor
• Travel budget to collaborate with teams in Antwerp and Zürich
• Annual company-wide Team G2G in an inspiring location
• Extra-legal benefits depending on your location
• Full support with local administration
• Health insurance and pension scheme
• Flexible working hours
• All equipment needed to do your best work