🚀 Junior Scaled Customer Success Manager (SMB)

We build operational excellence into the daily work of frontline teams, helping the businesses they work to improve safety, efficiency, and productivity. Our digital training solution covers both compliance and operational topics and is relied on by +400 customers across logistics, manufacturing, food production, and similar environments where precision and consistency matter.

As we grow, we’re building a scalable, data-driven post-sale motion - and this is where you come in.

We’re hiring a Junior Scaled Customer Success Manager to support and grow our SMB customer segment. You’ll work closely with customers across their lifecycle, execute structured touchpoints, and help deliver a consistent, high-quality experience at scale.

If you enjoy working with customers, bringing structure into processes, and learning how scalable Customer Success works, this role is a strong entry point into building real impact.

🛠 What you’ll do

• Manage and fully own a portfolio of 150-200 SMB customers (<150 employees) across DACH

• Run key customer touchpoints such as onboarding kickoffs, enablement sessions, and regular check-ins

• Guide customers through a structured journey using defined Scaled CS playbooks

• Ensure a smooth onboarding experience and help customers reach early value quickly

• Collaborate with Product, Support and Sales to ensure consistent communication and execution

• Contribute to improving internal processes and customer-facing materials over time

📈 What success looks like

3 Months
You understand the product, feel confident running onboarding sessions, and manage your first customer interactions independently.

6 Months
You handle your portfolio reliably, ensure customers follow a structured journey, and contribute to improving playbooks and processes.

12 Months
You are a trusted point of contact for your customers, consistently deliver strong onboarding experiences, and help improve efficiency across the Scaled CS motion.

🧑‍💼 Who you are

• First experience in Customer Success, Sales, Operations, or a similar customer-facing role (internships or working student roles count)

• Strong communication skills — especially in structured customer interactions

• Fluent in German & English

• Organized and reliable; you can manage multiple tasks and keep track of details

• Curious and eager to learn how scalable Customer Success works

• Comfortable following structured processes while also identifying small improvements

• Interest in working with operational customers (e.g. logistics, manufacturing, food production)

⭐ Why this role is interesting

• You get hands-on experience in Customer Success at a fast-growing Series A company

• You work directly with customers and see the impact of your work early

• You learn how to run structured onboarding and customer journeys at scale

• You are part of building a scalable CS model from the ground up

• You gain exposure to tools like Planhat and modern, automation-driven workflows

• You develop a strong foundation for growth into more senior CS roles

____

At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.

Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.

_

For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.