Implementation Specialist

About Us 

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world. 

Your Mission

As an Implementation Specialist at Hawk, your responsibility is to transform customer requirements into a functioning solution that helps them achieve their business objectives around transaction monitoring, customer screening and fraud detection, alongside cutting-edge AI technologies. You start with a signed contract and support the customer until go-live. This includes translating policies, regulatory obligations and risk factors into Hawk's setup, data mapping, workflow configuration, UAT support and ensuring that key project timelines and milestones are met. You support our customers in realising true value by detecting more financial crime, allowing investigators to focus on what matters instead of drowning in false positives, and adopting state-of-the-art AI technologies.

Key Responsibilities

• Requirements and needs assessment: gather and analyse the customer's AML, fraud and screening requirements and advise on best-practice configuration.

• Configuration: translate policies, screening algorithms, regulatory requirements and risk factors into Hawk's setup, covering rules, screening, customer risk rating and workflows.

• Data mapping and integration: lead the technical deployment and integration with the customer's systems, via API or batch mechanisms.

• Testing and go-live: support the customer through testing, UAT and sign-off, troubleshoot issues, and support a successful transition to a production environment.

• Training and enablement: deliver training to the customer's teams from a functional as well as technical standpoint.

• Project management: plan and run the implementation from signature to go-live on time and within scope, with documentation and regular stakeholder updates, combining hands-on work with project leadership.

• Primary contact: be the first point of contact for implementation questions and issues.

• Collaboration and feedback: work closely with Customer Value Partners for a smooth implementation, and bring actionable customer feedback and gaps to Product, Development and Hawk's GTM organisation.

• Document every configuration decision and the reasoning behind it, so the setup holds up when the customer's auditor or regulator asks why a rule was set the way it was.

• Manage each implementation task and the implementation success as an outcome you own, as directed by our Customer Value Partner, resulting in activity completion and a go-live on the dates you committed to.

Your Profile

• 6+ years in implementation consulting or solution consulting, with at least 3 of those years hands-on implementing AML, fraud or screening solutions.

• Subject matter expertise in AML and compliance. You are familiar w