Implementation Specialist

Implementation Specialist

As an Implementation Specialist, you will play a key role in delivering successful client implementation & onboarding of a E/CTRM solution. You will be responsible for configuring our SaaS platform to meet client requirements, performing light scripting and data-related tasks, and acting as a bridge between business users and technical teams. This role requires strong analytical skills, excellent communication, and a client-focused mindset.

Key Responsibilities

· Implementation & Configuration

o Configure the E/CTRM platform according to client requirements and project scope.

o Carry out system setup, user management, and workflow configuration.

o Write and maintain SQL queries and scripts for data validation, transformation, and reporting.

o Provide training of how to use the system to customers as part of onboarding.

o Support in translating business needs into technical configurations and solution designs.

o Identify gaps and propose effective workarounds or enhancements.

· Client & Stakeholder Engagement

o Act as a trusted advisor to clients throughout the implementation lifecycle.

o Run workshops, training sessions, and walkthroughs with client teams.

o Collaborate with internal product, support, and engineering teams to resolve issues.

· Project Delivery Support

o Manage and track tickets, ensuring timely resolution of issues during implementation.

o Contribute to testing (UAT, functional, and integration testing).

o Support post go-live activities including hypercare and handover to support teams.

Requirements

· 5+ years experience in implementing SaaS solutions or enterprise applications, with a strong preference for expertise in E/CTRM implementations - either as a Business Analyst or a hands-on implementation role.

· 3+ years of experience in energy consulting.

· Understanding of energy markets, particularly power and carbon trading.

· Familiarity with trading processes and trade lifecycle management: trade capture, confirmation, scheduling, risk management, settlement.

· Strong SQL skills (must have) for data queries, validation, and reporting.

· Understanding of system integration patterns (APIs, messaging, ETL) for market data feeds, exchanges, and downstream systems.

· Experience working directly with clients, including running workshops or training.

· Problem-solving mindset to design workarounds when system functionality doesn’t fully meet requirements.

· Strong communication and interpersonal skills for working with clients and cross-functional teams.

· Strong initiative, results driven and ability to work with little direction

· Comfortable with an unstructured and rapidly evolving environment

· Ability to prioritize and make effective decisions under pressure

· Ability to manage multiple priorities in a fast-paced SaaS environment.

Nice to have:

· Basic to intermediate programming language skills, ideally Javascript, Python.

· Understanding of complex structured power products, including PPAs.