Implementation Specialist

Job Title: Implementation Specialist

Location: London, Dordrecht or Pune

Fixed Term Contract, 6 months, Hybrid working model

Application deadline: Friday, 24th Apr 2026

Short summary of the division

Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, editors and reviewers as part of submit-to-accept processes.

Our 'article-level' activities are largely supported by 400+ BPO staff across multiple locations. Our 'journal-level' activities are largely supported by ~50 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas: technology, transformation and quality.

Purpose of the role

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies.

In collaboration with the Manager, Quality Assurance (as well as the rest of the Quality Assurance team and the wider GPO team), the Implementation Specialist will also contribute to GPO’s quality assurance programme (proactively and reactively addressing quality issues), with the aim of delivering best-in-class quality levels across GPO.

Responsibilities

Journal care

• Gather system requirements from publishers, editors and service providers.
• Set up, maintain and administrate peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as an escalation point for individual journals.
• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).
• Maintain journal-specific records and documentation.

Quality Assurance

• Collaborate with GPO’s Automation & Analysis team to gather meaningful and reliable quality-related insights.
• Proactively monitor quality across journals and investigate issues surfaced by the monitoring, as well as ones reported by stakeholders.
• Collaborate with GPO service providers, other Implementation Specialists, as well as GPO’s Workflow Solutions and Training Programmes teams, to ensure the underlying causes of quality issues are addressed.

Other responsibilities

• Be an advocate for continuous improvement, quality and efficiency. Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.

Experience, skills and qualifications

Experience

Essential

• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.

Desirable

• Previous experience in a publishing and/or support role.
• Business analysis and data analysis.

Skills and Knowledge

• Understanding of publishing workflows.
• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
• Excellent numeracy skills with proven attention to detail.
• Excel and PowerPoint proficiency.
• Good problem solving/logic/analytical skills.
• Proactive and able to lead projects alone as well as part of a large group.

Qualifications

• Degree or equivalent work experience.
• Formal project management qualification such as PRINCE2 desirable.

Please apply with your CV and Cover Letter.

Springer Nature Skills associated with this Job Profile include:

SN-Case Management, SN-Quality Management, SN-Decision Quality, SN-Data analytics / Quantitative Skills, SN-Project Management, SN-Process Optimization, SN-Interpersonal Awareness, SN-Tech Savvy, SN-Customer-Focused, SN-Publishing Workflows & Systems

Note for candidates in the Netherlands: As per our local policy, please be aware that this role will be open only for internal candidates within the first 2 weeks. Afterwards, external applications will be progressed.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion  

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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