Implementation Specialist

We are recruiting for an Implementation Specialist – Amazon Smart Properties to join our Solution Delivery and Innovation team. This is a field-based role that will require travel across our customer sites.

What will you be doing in this role?

As our Implementation Specialist, you will install, configure and commission Amazon Alexa and Amazon Smart Property solutions within our customer environments. You will ensure installations are completed safely, professionally and to agreed quality standards. You will have a naturally engaging style, offering a friendly, empathetic and excellent customer service every time.

This is a field-based role and will need to travel nationally to customer sites as required. A company car is provided, and you will require a full UK driving licence.

The Ideal candidate:

You will have proven experience in a field-based installation, deployment or technical support role, and have a familiarity with connected devices, mobile technology and cloud-based platforms. Whilst not essential, any experience within housing, telecare, healthcare or with smart technology and Amazon Alexa or smart home technologies would be desirable.

You will demonstrate a proactive, can-do attitude, with excellent customer-facing communication skills and a practical approach to problem-solving. Strong organisation skills, including the ability to manage your own workload and travel schedule, are critical to success in this role.

What we offer:

• Competitive salary,

• Hybrid working,

• 25 days holiday + public holidays,

• Holiday purchase scheme,

• Contributory pension,

• Car salary sacrifice scheme via Tusker,

• Paid volunteer day to support a cause you are passionate about,

• Enhanced maternity, paternity, adoption and shared parental pay entitlements,

• Healthcare cash plan, including free eye tests,

• Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support,

• EAP WeCare service - including a 24/7 online GP and mental health counselling service,

• Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials,

• A warm and welcoming team environment,

• Development and a chance to build a rewarding career.

Key areas of responsibility:

• Install, configure and commission Amazon Alexa and Amazon Smart Properties solutions within customer environments

• Carry out device deployment, setup, testing and troubleshooting activities on customer sites

• Support Wi-Fi connectivity validation, device registration and basic network troubleshooting

• Configure resident rooms, communal spaces and associated management consoles

• Deliver onboarding support and assist with scheme go-live activities

• Provide basic user guidance and training to scheme staff and residents

• Work alongside Tunstall operational, service and project teams during deployments

• Escalate technical or project issues appropriately where required

• Maintain accurate implementation records, deployment documentation and asset tracking

• Support pilot deployments, demonstrations and proof-of-concept activity

• Ensure installations are completed safely, professionally and to agreed quality standards

• Travel nationally to customer sites as required

Key skills and experience:

• Experience in a field-based installation, deployment or technical support role

• Familiarity with connected devices, mobile technology and cloud-based platforms

• Good working knowledge of Wi-Fi and basic networking concepts

• Strong customer-facing communication skills

• Practical problem-solving capability

• Ability to manage own workload and travel schedule effectively

• Full UK driving licence

Desirable skills and experience:

• Experience within housing, telecare, healthcare or smart technology environments

• Familiarity with Amazon Alexa or smart home technologies

• Experience supporting SaaS or connected device deployments

• Understanding of Group Living or supported housing environment.

Required competencies

• Customer Focus

• Planning Effectiveness

• Conscientious

• Effective communication

• Problem solving

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

Equal Opportunities at Tunstall

At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.