Head of Customer Success (m/f/d)
voize🎤 Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
💡 Your Mission: Build the Customer Success organization for our next stage of growth
We are looking for a Head of Enterprise Customer Success to lead and scale our enterprise customer organization across Germany’s largest healthcare groups and prepare it for international growth.
You will build the operating model for consistent adoption and measurable outcomes across complex, multi-facility rollouts. Owning customer health and executive alignment for high-stakes partnerships — including €1M+ accounts — you will lead through your team while stepping directly into critical situations when needed.
🚀 Your Daily Business – No two days are alike
Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally
Design the operating model, including ownership, governance, standards, and capacity planning
Own adoption, customer health, and operational outcomes across complex enterprise accounts
Lead multi-site rollout governance and hold teams accountable for quality, risk, and follow-through
Build trusted C-level relationships across customer leadership, operations, IT, and procurement
Anticipate and resolve escalations, stepping directly into critical customer or facility situations
Partner cross-functionally with Sales, Implementation, Product, Operations, and Vertical Experts
Develop a high-performing team through clear expectations, coaching, and candid feedback
🤝 Your Skillset – What you bring to the table
Senior leadership experience in Enterprise Customer Success, customer operations, or strategic account leadership within a scaling SaaS or technology business
Ownership of complex, high-stakes customers, including €1M+ accounts and C-level relationships
Deep CS expertise in adoption, customer health, operational outcomes, and escalations
Experience designing operating models and creating clear standards and accountability
A track record leading complex, multi-site rollouts across multiple stakeholder groups
Strategic and hands-on leadership, with the judgment to enter critical situations directly
High EQ, executive presence, and an energizing, proactive style
Professional German and strong English