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Head of Customer Success (f/m/x)

LiveEO GmbH
1 month ago
Full-time
Remote friendly (Berlin, Berlin, Germany)
Germany
Head of Customer Success

Build the Market Leader in Satellite Analytics with us at LiveEO

The Head of Customer Success (f/m/x) is a pivotal leadership role responsible for ensuring customer satisfaction, retention, and growth within a startup company. This position involves developing and executing strategies to drive customer success, managing a team of Customer Success Managers (CSMs), and collaborating cross-functionally to enhance the overall customer experience. The Head of Customer Success plays a vital role in helping the startup build strong, long-lasting customer relationships.

Your challenge

  • Develop and execute a comprehensive customer success strategy aligned with the startup's growth objectives.

  • Define clear customer success metrics and KPIs to measure and track the team's performance and customer satisfaction.

  • Train, and manage a team of Customer Success Managers (CSMs).

  • Set performance goals, provide ongoing coaching and feedback, and promote a customer-centric culture within the team.

  • Foster a collaborative and supportive environment that encourages the growth and development of team members.