Head of Customer Success & Commercial Operations – AI-Driven

About the role:

We are looking for an exceptional, results-driven leader with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence.

Our ideal candidate would have:

• Lead, develop and scale high-performing international Customer Success teams.

• Drive customer adoption, retention, recurring revenue growth and commercial performance.

• Transform business operations through AI, automation and innovative working methods.

• Optimise customer lifecycle management, commercial processes and CRM effectiveness.

• Establish a strong performance culture based on accountability, measurable results and continuous improvement.

• Collaborate across commercial, product and technology teams to accelerate growth and scalability.

We also value very positively:

• Outstanding track record in B2B SaaS