German Speaking Customer Success Manager – Tracking & MarTech Expert (Hybrid)
Eco Plus Solutions ABLocation & Workplace: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)
Language Requirements: Fluent German (C2) and Business-Fluent English (C1)
Job Title: (Senior) Customer Success Manager – Tracking, Analytics & MarTech SaaS
Position Type: Full-time
Target Industry: MarTech SaaS / Multi-Channel Performance Attribution
About Us
We are Europe's leading AI-driven SaaS platform operating at the intersection of MarTech and multi-channel performance attribution. Our proprietary solution enables fast-growing e-commerce brands and lead-generation businesses to capture end-to-end customer journeys accurately, gain clear data visibility, and navigate complex privacy landscapes with 100% GDPR compliance.
Role Overview
We are seeking a (Senior) Customer Success Manager who specializes in Tracking, Analytics, or MarTech SaaS.
This is a strategic, client-facing consulting role rather than a reactive technical support position. You will combine a solid understanding of modern tracking architecture (such as server-side tracking, Conversion APIs, and tagging setups) with account management expertise. By acting as a trusted technical and strategic advisor, you will guide marketing leads and executives on how robust data collection directly fuels accurate attribution, smarter budget allocation, and higher marketing ROI.
Key Responsibilities
Dedicated Strategic Account Management: Serve as the primary, high-touch account lead for an assigned portfolio of e-commerce and lead-generation clients. Take full ownership of client health, satisfaction, and strategic roadmap development.
Data Translation & Client Advisory: Bridge the gap between complex technical setups and high-level marketing decisions. Educate clients on how first-party data collection, server-side tracking, and Conversion APIs (CAPIs) improve attribution accuracy, translating technical data health into actionable ad-budget recommendations.
Onboarding & Fast Value Realization: Onboard new clients into the platform, guiding their teams toward early wins. Ensure marketing stakeholders fully grasp how to interpret multi-touch attribution metrics to steer their paid channels effectively.
Account Expansion & Churn Prevention: Maintain proactive communication to drive adoption of advanced platform features, identify strategic upsell/cross-sell opportunities, and mitigate retention risks well before renewal windows.
AI & CS Process Innovation: Harness modern AI software (e.g., ChatGPT, Claude) to evaluate account engagement trends, streamline client communication routines, and continuously optimize internal Customer Success workflows.
Key Requirements & Qualifications
Must-Have Qualifications:
Professional Experience: Minimum 2+ years of client-facing experience within a tracking agency, tracking software vendor, MarTech SaaS company, or analytics consultancy.
Technical Tracking & Analytics Depth: Strong foundational knowledge of digital tracking infrastructure, including tracking pixels, Conversion APIs (Meta CAPI, Google CAPI), client-side vs. server-side tracking mechanisms, browser cookie limitations, and consent management platforms (CMPs).
E-Commerce & Tagging Ecosystems: Hands-on familiarity with core e-commerce platforms (Shopify, WooCommerce, Shopware) as well as standard web analytics and tag management systems (Google Analytics 4, Google Tag Manager).
Communication & Commercial Acumen: Outstanding advisory, presentation, and relationship-building skills. Comfortable leading structured, phone-first and video consultations with marketing directors and digital leads.
Language Skills & Location: Fluent German (C2 level) paired with business-fluent English (C1 level). Must reside in or be willing to relocate to the Munich area.
Tools & Productivity:
Active experience leveraging AI tools (ChatGPT, Claude) to enhance daily productivity. Prior exper