FirstLook Solutions Architect | Customer Success
PragmaLocation: Remote, based in Europe or North America
Coverage: Strategic accounts across North America and Europe, with APAC support during overlapping hours
Employment: Full time
About the Role
We're looking for a FirstLook Solutions Architect as part of the Customer Success team to work with our largest and most strategic studio and publisher partners across North America and Europe. This is a hybrid role. Half of it is pre-sale: partnering with our sales team on in-depth demos, discovery, proposals, and custom solutions for strategic deals. The other half is post-sale: owning a portfolio of enterprise accounts, making sure they get real value from FirstLook, and growing those relationships through new licenses, add-ons, and campaigns.
Our enterprise customers rarely buy something off the shelf. They run white label playtests, managed creator programs, paid player acquisition campaigns, and custom integrations. You'll be the person who figures out what a studio actually needs, designs a solution that fits, helps close it, and then makes sure it delivers. This is a high-ownership role on a small team, with a direct line to leadership and product.
What You'll Do
Solutions & Strategic Deals
- Partner with sales on strategic opportunities, leading in-depth demos, technical discovery, and solution design
- Scope and build proposals for custom solutions, including white label playtests, managed creator programs, player acquisition campaigns, and integrations
- Translate studio goals into practical plans with clear deliverables, timelines, and success metrics
- Act as the technical and product expert in deal cycles, answering complex questions and handling objections
- Ensure a smooth handoff from sale to onboarding so nothing gets lost between the deal and delivery