Enterprise Customer Success Manager (Agentic Commerce) at Azoma.ai

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Job Title: Enterprise Customer Success Manager (Agentic Commerce)

Company Description: Azoma.ai - Profitable, $4M pre-Series A category leader in Generative Engine Optimization (GEO)

Job Description:

As our Enterprise Customer Success Manager, you will bridge the gap between AI data intelligence and brand growth for global FMCG giants. You’ll lead strategic visibility conversations for platforms like Amazon Rufus and Walmart Sparky, translating complex LLM-driven metrics into actionable commerce strategies that ensure world-class brands dominate the next generation of AI-powered search.

Location: London, UK

Why this role is remarkable:

• Join the category leader in Generative Engine Optimization (GEO) at year one of a massive market shift as AI search replaces traditional keyword SEO.

• Manage high-stakes relationships with world-renowned FMCG brands like P&G and Unilever, serving as their primary expert on AI marketplace discovery.

• Work for a rapidly growing, profitable startup that recently raised $4M to redefine how products are recommended by ChatGPT, Rufus, and Gemini.

What you will do:

• Own the end-to-end relationship for a portfolio of enterprise-level Amazon and Walmart brands, driving retention, renewals, and expansion revenue.

• Lead strategic Monthly Business Reviews (MBRs) and QBRs to present Rufus/Sparky visibility insights and data-driven growth recommendations to senior marketing leads.

• Coordinate a cross-functional pod of specialists to ensure the execution of generative optimization strategies and maintain high delivery standards.

The ideal candidate:

• 5–10 years of professional experience with a deep background in Amazon marketplace management (3P, Vendor, or agency-side).

• Proven track record of managing enterprise-level consumer brand relationships and leading high-level strategic conversations with senior e-commerce stakeholders.

• Expert-level understanding of Amazon SEO, share-of-voice, and emerging AI visibility metrics like Rufus recommendation rates and indexing.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.

Step 2. Click 'Talk to Jack'.

Step 3. Talk to Jack so he can understand your experience and ambitions.

Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.

Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.

Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.