Director of Customer Success

Department: Sales

Location: Hybrid - London ( 2 days a week in the London office with travel to customer locations across the UK)

Reports to: Senior Director, New Business

Hours: 37.5  per week

Salary: Depending on experience

A quick note before you apply: We are only able to accept applications from candidates who are currently based in the UK and hold the legal right to work here.

Role Overview: 

We are looking for a commercially minded Director of Customer Success to transform and scale our Customer Success function. 

Cambridge Spark is entering an exciting new chapter of growth. We are winning some of the UK's largest enterprises, securing multi-million-pound commitments and helping organisations transform their businesses through AI and Data. You will be regularly partnering with both strategic and operational stakeholders from across the technology, people, and business teams on the customer side. Our GTM organisation has become a high-performing commercial engine. Customer Success is central to the next stage of that growth. You will lead an established CS team and shape it into a strategically led function that drives customer value and commercial growth at enterprise scale. 

You will build a function that establishes a world-class approach to demonstrating customer ROI, building strategic relationships with senior executives, and turning customer success into a measurable driver of revenue growth, customer engagement and client retention. With a rapidly expanding customer base amid strong commercial momentum this is a rare opportunity to build something of lasting importance and play a defining role in Cambridge Spark's next phase of growth.

Your mandate has the following core priorities:

• Commercial Transformation: Build a proactive motion that strengthens buying relationships, generates qualified expansion opportunities and contributes to revenue growth.
• Engagement and Renewals: Keep sponsors and learners engaged throughout their programmes, spot risk early, and secure renewals and repeat cohorts across our enterprise accounts.
• Customer Value Creation: Define, measure and communicate the business impact of our AI and Data programmes, turning customer outcomes into renewed and expanded investment.
• Team and Operating Model: Develop the current team, establish scalable processes and recruit enterprise-calibre talent to support our growth.

Key responsibilities:

Strategic Retention & Growth