Customer Success & Operations Lead (Healthtech)
Asterix HealthQuick Summary
Role: Full-time, based in London (in-person)
Compensation: £70,000–£90,000 salary with generous equity
Benefits: Private health + dental (Bupa), post-7pm dinner budget
About Asterix
We're solving the biggest problem in healthcare: The shortage of highly-qualified doctors.
Millions of patients wait weeks for appointments. Millions more are stuck on hospital waitlists. Preventable conditions are missed and go unnoticed. You know this is a societal problem.
Asterix is building the only scalable solution. We are a remote healthcare services provider. We are the only company approved to work with GPs working remotely for the NHS from abroad. Our highly-qualified doctors are augmented by best-in-class technology to make safer, more consistent clinical decisions.
Our DoctorOS platform is becoming the backbone of modern healthcare delivery. We combine rigorous clinical leadership, real-world healthcare workflows, and AI tooling that makes doctors 10x more productive.
Asterix was founded by Julian and Max, who met at Entrepreneurs First. We’re backed by Triple Point Ventures, D2 Fund, DLB Ventures and a group of incredible angels from healthcare, technology and policy backgrounds. We’re deployed at some of the largest healthcare providers in the UK, generating revenue and scaling fast.
Your mission at Asterix
You'll run and develop Customer Success at Asterix, from Sales handover to renewal. Our Medical Operations team own and manage the practice relationships day-to-day, and will report to you. The way we deliver the service works, and practices nationwide love having Asterix GPs on their team. Your job is to make this system repeatable as we scale from 4 to 10+ new customers launched per month.
What you’ll own
The operating model. Define the performance and health management rhythm across the customer journey, including pilot and ongoing delivery, and retention.
Playbooks and Operational SOPs. Write and deliver the internal and external playbooks, including monthly reporting, headcount planning and feedback loops that track account health.
Medical Operations Team development and coaching. As line manager you will be responsible for empowering, coaching and developing the medical operations team to deliver an industry-leading customer experience.
Continuous service improvement. Leverage customer feedback to improve the delivery of the service across all accounts.
Who you'll work with
You'll report to Max (Co-founder & COO) and line manage the Medical Operations team. You'll work closely with Julian (Co-founder & CEO) on Sales and Customer Experience, Dr Harriet Bradley (Medical Director), on Clinical and Governance and Jamil (Delivery Operations Manager) on GP Supply-side operations.
Who you are
You're an experienced healthcare operator who’s scaled services. You've worked in an early-stage, high-growth health or healthtech service and know what it takes to build from scratch: you've set up an operational customer success function from the ground up, owned it end-to-end, and grown it alongside the business.
You thrive in the detail (onboarding playbooks, SOPs, KPIs, renewal health) but never lose sight of the bigger picture: retention, expansion and customers who become advocates. You're comfortable with ambiguity, happy to roll up your s