Customer Success Manager (with French and Spanish)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Success Manager, you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report into the Customer Success Team Lead. The position is a hybrid role, requiring a minimum of 3 days of in-office work each week. This position is open in both Katowice (Poland) and Barcelona (Spain).

Your Responsibilities:

You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.

• You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
• You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
• You will collaborate with sales, distributors and business leads to identify new contract opportunities.
• You will collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction

The Essentials - You Will Have:

• Bachelor's degree
• 2 years of experience customer success, renewals (ARR), or inside-sales
• Fluency in French, Spanish and English

The Preferred - You Might Also Have:

• Experience increasing annual recurring revenue
• Experience with Gainsight, Salesforce and PowerBI
• Work experience in the manufacturing or automation industry.
• Experience with SaaS, subscription, and service business models.
• Strong organizational and time-management skills
• Ability to quickly react and respond to urgent customer needs, ensuring and quality responses
• Embracing Rockwell's culture of inclusion, diversity, and engagement

What We Offer (depending on location) :

• Restaurant tickets
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time Off available after 6 months of employment for eligible employees
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• Other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This is a hybrid remote/in-office role.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.