Customer Success Manager - Versori

Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up — and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just be stepping into an established playbook; you'll be helping to write it. This is a rare chance to shape how we engage, retain, and grow customers at a pivotal moment in Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. 

As a Customer Success Manager, you will own a portfolio of Versori customers — from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving complex integration challenges — ensuring they realize measurable value from the Versori platform while driving retention and identifying opportunities for expansion.

This is a hands-on, outcomes-driven role where success is defined by your ability to proactively engage customers at scale, manage integration risk effectively, and deliver consistent value across your business. You will work closely with Account Managers and cross-functional teams to protect and grow revenue, while building strong customer relationships that drive long-term loyalty and platform adoption. As the team grows, you will have the opportunity to influence hiring, onboarding, and the operating model that defines Versori's customer success practice