Customer Success Manager - UK

Company Overview:

Join Seerist, a leading provider of AI-driven, augmented analytics for threat and risk intelligence, designed to help commercial organizations and government anticipate, monitor, and manage global risks. Seerist delivers real-time insights, forecasts, and alerts that bring clarity to decisions and save valuable time for security and intelligence teams. Every day, Seerist helps our customers support their operations and missions globally, ensuring informed, rapid decisions.

About the Role:

Seerist is looking to hire experienced and motivated Customer Success professionals to support our current and prospective Commercial Clients around the world. We support over 450 corporate security and GSOC teams globally. The role sits within the Customer Account Management team, managing around thirty to forty-five clients, with the main focus on renewals, retention, and ensuring each client gains maximum value from Seerist’s intelligence and insight services. You will also be responsible for onboarding and training new clients, and take full ownership of the renewal process. You’ll work closely with senior stakeholders across security, intelligence, risk, and strategy functions in major global organisations, helping them interpret and apply relevant intelligence to anticipate and respond to global events.

Responsibilities:

• Lead onboarding and training for new clients, ensuring they can use Seerist effectively from day one
• Take full ownership of renewals, including proposal, negotiation, and completion
• Ensure renewal and retention targets are achieved, and clients receive consistent value from Seerist’s service
• Provide feedback to internal teams to help refine and improve client experience
• SaaS or Intelligence led subscription-based account management or customer success experience
• Experience working directly with key clients and senior stakeholders, with the ability to understand their needs and clearly explain how Seerist’s insights support their objectives
• Ability to understand client goals, plans, challe