Customer Success Manager (Temporary contract - maternity leave)

Speexx is the #1 platform for people development. Combining cutting-edge AI technology with world-class coaches, Speexx delivers digital business coaching and language training services for global workforces.

Since 2012, Speexx has helped over 1800 international clients level up their organization's professional development and received over 200 prestigious accolades from top tier publications like G2, Fosway, and TIME Magazine for our best-in-class product. Together with our diverse network of trainers, coaches, and full-time Speexxies, we are building the future of learning and development, and this is just the start. 

Now as we grow, we are searching for a new Customer Success Manager in Madrid to join the Customer Success team. Please note this is a temporary contract to cover a maternity leave.

The Customer Success team supports our clients in the adoption, integration and deployment of our digital learning assessment and training solutions within their organization. From onboarding to go live and throughout the customer lifecycle, the Customer Success team works hand in hand with the sales team and Speexx global services to deliver the best customer and user experience.

We are looking for a Customer Success Manager to support our customers in the deployment of Speexx solutions within their organization.

What you'll do

• Manage a portfolio of existing projects. Monitoring and analysis of KPIs, anticipation and identification of customer needs, resolution of customer issues, reporting and proactive monitoring through data analysis.
• Ensure continuous and proactive monitoring of your customer accounts and implement effective strategies to ensure success and satisfaction at the various stages of the projects.
• Set up new projects. Consultative approach, technical integration, deployment and follow-up from onboarding to go live and throughout the customer lifecycle.
• Work closely with the sales team to deliver a high level of service and contribute to the retention and identification of new growth opportunities on your existing accounts (upsell, extend)
• Build and maintain a relationship of trust with customers in order to sustain our partnerships.
• Foster the adoption of our solutions and maximize their value among our existing customers.
• Develop strong working relationships with Speexx teams globally and within different departments (sales, product management, training management, technical specialists)

What we look for

• +4 years of successful experience in Customer Success oriented to Project Manager and/or in SaaS.
• Excellent communications skills, both orally and in writing, in Spanish and in English (the mastery of a 3rd language is a real asset).You know how to create an environment of trust with your interlocutors and thus make it possible to sustain your projects over time.
• Approach based on proactivity and initiative.
• Committed individual willing to grow projects and maximizing the value of our solutions for your customers.
• Data-driven mindset and hability to manage your projects strategically.
• Real team spirit and want to contribute to a common goal.

Nice to have

• Have an affinity for languages and new technologies.
• Having an interest in presales is a must, experience in presales is a plus.

What are the benefits of working at Speexx?

You will be working in a highly international and agile environment with amazing team members from offices and locations around the globe, including Munich, Madrid, Milan, Paris, Sao Paulo and Shanghai.

Flexible Working Hours. We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility do your best work in a way that works for you and your team.
Hybrid Office Model. You can choose between working from our office in the Madrid city centre or hybrid approach.

Wellbeing. We have 28 vacation days per year, because it is important to rest and to conciliate. Plus, Psychological support. We offer all our employees and their relatives an online, 24/7 and, of course, confidential external psychological counselling service. We want you to feel good and be healthy!

Culture of Learning. Take a deep dive into our Speexx Academy, participate in our global Mentoring program, visit internal workshops or third-party training and last but not least enjoy our Speexx peer exchanges.

Award winning Language Training.There is nothing to add - maybe that this also goes for your friends and family, they get discount on our world class language training.

Rooted in an environment of curiosity and learning, you would be joining a leading company that is proud to be shaping the future of digital learning and is undoubtedly one of the best places to work in the industry!

Interested? Just hit the apply button and we´ll take it from there.

We are looking forward to hearing from you!