Customer Success Manager (Strategic Accounts Team)

Department: Sales

Location: Home based, UK (with occasional travel to our London office)

Reports to: Customer Success Team Lead 

Hours: 37.5  per week

Salary: (Depending on experience)

A quick note before you apply: This role is strictly UK-based and must be performed entirely within the United Kingdom; we do not employ remote staff overseas, nor do we offer relocation support. Candidates must have the legal right to work in the UK prior to commencing employment. While we hold a sponsor licence, visa sponsorship is only considered in exceptional circumstances and is not available as standard for this vacancy. 

Role Overview
We are looking for a commercially-savvy, growth-oriented Customer Success Manager to drive strategic expansion across our enterprise client portfolio. If you're passionate about unlocking commercial value, building deep client relationships, and delivering measurable impact, this is your next move.

Key responsibilities:

• Grow and Retain Key Accounts: Manage relationships with senior stakeholders and drive expansion through upsell, cross-sell, and repeat business
• Strategic Planning: Partner with Account Executives to shape and deliver account growth strategies aligned to client goals.