Customer Success Manager (Secure Projects)

The Role

The CSM is the primary relationship owner for Asite customers within their region, responsible for driving platform adoption, customer satisfaction, and long-term retention. Acting as a trusted advisor, you will help coordinate onboarding, training, and lead strategic account reviews, while proactively identifying risks and opportunities that impact client success.

This role is central to ensuring clients realise measurable value from Asite’s solutions – particularly in the AEC sector, where digital transformation, Common Data Environments (CDEs), and ISO-compliant workflows are key to operational success. You will collaborate closely with Technical and Growth Consultants to ensure customer outcomes translate into commercial growth.

What you'll do

Customer Engagement & Success

• Lead onboarding sessions and adoption check-ins tailored to client workflows.
• Deliver Quarterly Business Reviews (QBRs), usage insights, and strategic recommendations.
• Monitor account health and usage metrics to ensure clients are achieving expected outcomes.

Risk & Opportunity Management

• Identify risks to adoption or satisfaction and coordinate mitigation plans with internal teams.
• Partner with Growth Consultants to identify and support upsell, cross-sell, and renewal opportunities.
• Act as the voice of the customer, escalating feedback to Product and leadership teams.

Cross-functional Collaboration