Customer Success Manager Nordic Region (f/m/x) - Remote, Germany - AI/Fashion/SaaS
RetracedRetraced transforms supply chain transparency into a strategic advantage for fashion and textile companies.
Our AI-first platform acts as collaborative data infrastructure for sourcing, supplier lifecycle management, compliance and sustainability. It combines multi-tier supply chain mapping, risk management, CAPA management, and supplier collaboration tools in one system, with Digital Product Passports to connect consumers, too.
Real-time insights help brands navigate trade volatility, meet compliance expectations, and build resilient, sustainable supply chains. Trusted by over 150 brands and 25,000 suppliers worldwide, including SKIMS, Samsøe Samsøe, Calzedonia, and Marc O'Polo. For more information, visit the Retraced website or check out our LinkedIn page.
Ready to use your expertise to drive real change?
At Retraced, you’ll join an ambitious team helping leading fashion brands turn supply chain transparency into operational control with the help of AI.
As Customer Success Manager Nordics, you’ll own enterprise relationships end to end — from implementation to measurable value realization across complex supplier networks.
If you thrive at the intersection of strategic advisory, operational execution and measurable impact — and want your work to shape resilient global supply chains — then read on.
What you will do
You’ll join a globally distributed CSM team and your focus will be on our enterprise fashion and textile partners in the Nordic region.
You will:
Manage enterprise customers by proactively ensuring successful implementation and adoption of the Retraced platform
Define a clear quarterly success framework and roadmap with KPI-driven goals, aligned with customer priorities
Plan and execute activation strategies across customers’ supplier networks
Act as the primary point of contact for customers and their suppliers
Identify risks early and drive structured mitigation plans
Translate customer insights into product feedback in close collaboration with Product and Engineering
Identify expansion and up-selling opportunities within existing accounts
What’s in it for you?
Work with a modern, international team on a mission to make the fashion industry more efficient and sustainable
Competitive package including unlimited paid time off, dedicated training budget, health and wellbeing support and Deutschlandticket
Legendary team events
High level of ownership and autonomy
Flexible hybrid work setup
Join a fast-growing AI-driven company entering its next growth phase
Who you are
Several years of experience in enterprise Customer Success, Account Management, or a comparable customer-facing B2B role
Strong track record of managing complex stakeholders and driving measurable outcomes
Comfortable operating in SaaS environments with structured success frameworks and KPIs
Strong communicator who enjoys solving complex, cross-functional challenges
Tech-savvy with solid project management capabilities
Familiar with SLA-driven environments and performance measurement frameworks
Passionate about sustainability and motivated to drive measurable impact
Demonstrated expertise in supply chain dynamics and regulatory compliance
Strategic thinker with a pragmatic, structured execution style
Confident and approachable partner to both customers and internal stakeholders
Experience working in a remote or hybrid-first company is a plus
Fluent in German, at least one Nordic language, and English at C1 level
We are looking forward to your application!
Your Data and Rights
We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds),will be deleted no later than six months after the application has been rejected.
You can find our company privacy policy here.