Customer Success Manager (Mid-level or Senior)

Customer Success Manager (Mid-level or Senior)

Aklamio is seeking a tech-savvy professional to join our Customer Success Management team and support our Customers. This person will be responsible for growing and nurturing relationships with our Customers, including Virgin Media, AT&T, and VodafoneThree. The focus of this position will be on our English-speaking global accounts.

What you’ll do

• In this position, you will continuously work on opportunities, observe market developments and trends, develop a strategy, and derive measures from it
• Manage and advise the customer strategically, support some of the biggest global brands in finding customer-specific solutions
• Project and budget management, identifying upsell opportunities, and owning customer relationships
• Act as a trusted advisor between customers, internal contacts, and external service providers, keeping track of all essential project tasks
• Contribute your ideas to make processes more efficient and use resources better

What you’ll bring with you

• 5+ years of experience in a Customer Success, Sales, or Account Management role
• You have gained experience in online marketing, and you have a deep understanding of a wide range of online performance indicators and an analytical mindset
• Revenue responsibility for assigned accounts
• Hands-on mindset and analytical thinking
• Strong consulting and sales expertise, as well as a pleasure in upselling services in the field of digital marketing
• Excellent in customer communication and the preparation of presentations
• Having led a small team or mentored a junior will be considered a plus
• Strong interpersonal skills: decisive, action-oriented, and able to motivate, inspire, and lead 
• Ability to operate simultaneously and effectively in both operational and strategic modes in a fast-paced environment
• Excellent business judgement, strong communication skills in German and English are mandatory, and a practical, common-sense approach to getting things done
• Additional languages ​​are an advantage (especially French, Spanish, Italian)

Who we are

Aklamio's Customer Incentives Platform enables leading enterprises worldwide to enhance their marketing efforts with incentives, accelerating their growth. Founded in 2011, Aklamio has become Europe’s leading incentive marketing solution. More than 60 employees work for us in Berlin, London, or remotely.

At Aklamio, we believe that diversity makes us stronger. We strive to create a workplace where everyone feels seen, respected, and empowered to be their authentic selves, regardless of gender, family or civil status, sexual orientation, religion, age, disability, education level, or background.

We encourage candidates with disabilities to apply and are committed to providing the support and accommodations needed to thrive. By embracing different perspectives and life experiences, we create a culture of belonging, innovation, and shared success, where people feel motivated to grow and achieve great things together.

Why join us

Besides our people, culture, and mission, these are additional benefits that make Aklamio a great place to work:

• Collaborative Culture - Join a supportive team that values open communication, knowledge sharing, and mutual respect.
• Dynamic Work Environment - thrive in a high-impact setting with flat hierarchies, swift decision-making processes, and personal and professional development opportunities.
• Enjoy 30 days of paid vacation - we believe in balancing work with relaxation.
• Flexible Work Model - Remote-first culture with one office day per week in our Berlin office and flexible working hours.
• Remote Work Abroad - Work up to two months per year from any EU country.
• Competitive compensation package
• Company pension scheme - including employer contributions.
• Team Engagement - Connect through regular team events, company celebrations, and internal workshops.

Our Interview Process

We follow a three-step interview process designed to be transparent and fair:

1. Initial Screening: Introductory call with our HR / Recruiting team to discuss your background, motivation, and expectations
2. Team Interview: 
   A second interview with a member of our Customer Success Team to dive deeper into your experience, ways of working, and collaboration style.
3. Case Study & Final Interview: You will receive a case study to prepare in advance. In the final interview, you will present your approach and recommendations to the Hiring Lead and our VP Revenue. This session allows us to understand better your analytical thinking, customer focus, and communication skills.
   

We’re looking forward to your application!

Aklamio Person of Contact: Julia Ruisinger - HR Lead, Hr@aklamio.com