Customer Success Manager (Maternity Cover) Contract
BeonicPosition Title: Customer Success Manager (Maternity Cover) – Retail
Reports To: Global VP, Customer Success
Job Type: Fixed-Term Contract, 12 months
Location: UK, London
Contract Dates: Mid-January 2027 – Mid-January 2028 (covering maternity leave)
About The Company
Beonic helps marketing, operations, IT and research teams measure, predict, and influence customer behaviour across the physical and digital world. Thousands of shopping centres, airports, retailers, smart cities, universities, restaurants, and other venues rely on Beonic to understand and improve venue performance and create better experiences for their visitors. Beonic securely analyses billions of data points each month from venues across the globe.
Beonic’s cloud-based software platform helps venues visualise trends from digital and physical data in a single system of record. Beonic’s intelligent location and behaviour based communications tools are used for a variety of use cases including; marketing, alerting, security and health and safety. Beonic augments this technology with its Data & Marketing Services group: a team of experienced data scientists and marketing consultants who help our clients quickly and effectively get more value from their data.
Bolstered by the stability and transparency that come from being a public company, Beonic (ASX:BEO) aims to responsibly use technology to positively affect relationships between people and the places they visit.
ABOUT THE ROLE
Customer Success
The Customer Success function is responsible for ensuring that our clients achieve their goals with the Beonic solutions they deploy. This fixed-term role covers maternity leave and is dedicated to servicing Beonic's Retail sector (retail, commercial property, leisure, stadiums, and similar venues), ensuring contract renewal, upsell and growth across that portfolio. Airport accounts remain with the core Customer Success team and are out of scope for this role.
Key Requirements
Industry & Domain Knowledge
The ideal candidate will have at least 3+ years’ experience representing a high-ticket technical product, working with senior de