Customer Success Manager - Madrid (F/M/X)

📍 Madrid
🚀 Permanent contract · Start date: ASAP
🌍 International environment

💡 Do you enjoy taking ownership, solving problems, and building things from scratch?

At Combo, we're looking for our next Customer Success Manager to take care of our Spanish market.

Spain is a strategic market for Combo. We already have an established local Sales team and a growing customer base. Our next challenge is to continue structuring our Customer Success approach while ensuring our Spanish customers get the support and experience they need to succeed with Combo.

This is a highly hands-on and operational role.

You won't simply manage a portfolio of customers. You'll take ownership of their overall experience: from supporting key accounts to handling day-to-day requests, while also building scalable processes that will allow us to grow.

🚀 More than 150,000 employees use Combo every day.

To check their schedules. Track their hours. Manage their teams.

At Combo, we build HR solutions for companies with deskless teams: restaurants, hotels, retailers, pharmacies, bakeries, sports and leisure businesses, and more.

The adventure started in 2016 with a simple idea: making HR easier for businesses and the people who run them.

Today, thousands of companies across Europe rely on Combo to simplify their day-to-day HR operations.

Our platform brings together the tools teams need every day: scheduling, contract management, payroll preparation, team communication, and productivity tracking.

And we're still growing.

🎯 Your role

You'll be the main point of contact and advocate for our Spanish customers.

Your mission is simple: help them get the most out of Combo while building a Customer Success approach that can scale with our business.

The role combines Account Management, Customer Success, Customer Care, and continuous improvement.

You'll support our customers every day

You'll build strong and trusted relationships with our key accounts and help them get the most value from Combo.

You'll also handle more operational requests from customers with speed, empathy, and pragmatism.

You'll become a key point of contact for our Spanish customers and make sure every interaction with Combo leads to a clear and useful outcome.

You'll build processes that can scale

Not every customer needs the same level of support.

For our key accounts, you'll provide a more personalised and proactive approach.

For the rest of our customer base, you'll design and implement scalable ways to provide value: webinars, communication campaigns, automated sequences, content, Help Center articles, and more.

The goal? Deliver the right level of support at the right time, without relying exclusively on manual interactions.

You'll identify friction points throughout the customer journey and find practical ways to simplify and automate recurring interactions.

You'll keep a close eye on customer health

You'll maintain a clear understanding of your customer base.

Product usage, engagement, satisfaction, churn risks: you'll know where to look and how to interpret the signals.

You'll identify potential risks early and implement concrete action plans to prevent churn.

Data quality is essential in this role. Your CRM will be reliable, your customer information up to date, and your tracking rigorous enough to give the wider team a clear view of what's happening.

You'll bring the voice of the Spanish market to Combo

You'll be close to our Spanish customers.

Their feedback, frustrations, and needs will be valuable insights for the rest of Combo.

You'll structure this feedback and turn it into clear, actionable insights for our Product and Operations teams.

Your role won't simply be to forward customer requests.

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