Customer Success Manager (m/f/d)

Für unser (h)ausgegründetes Start-up mit Sitz in Köln suchen wir dich! Sei beim Aufbau unseres Software-as-a-Service-Geschäftsmodells dabei und gestalte mit uns die Zukunft des eCommerce Fulfillments! 

Dich erwartet ein technologieversiertes Team mit ausgezeichneter Kompetenz im Omnichannel eCom- und Fulfillment-Bereich, das bereits bei REWE digital sein Know-How bewiesen hat. Mit dieser Erfahrung und mittels agiler Arbeitsmethoden entwickeln wir eine State-of-the-Art-Plattform. So helfen wir Händlern aller Branchen ihr Filialnetzwerk mit ihrem Online-Geschäft zu verbinden, um dadurch das perfekte Omnichannel Shopping Erlebnis für ihre Kunden zu schaffen. 

Bereit für den digitalen Handel der Zukunft? Dann bewirb dich jetzt!

As part of our Customer Success team, you will help build long-term partnerships, create real value, and continuously develop our platform together with our customers. In an environment that values collaboration, diversity, and ownership, this role offers the opportunity to make a real impact and help shape our future.

Das bringt der Job:

• You take ownership of building and maintaining long-term, trust-based customer relationships throughout the entire customer lifecycle
• You identify customer needs and goals and develop tailored strategies to ensure their success with fulfillmenttools
• You analyze customer data, identify optimization opportunities, and proactively contribute solutions that deliver real value
• You collaborate cross-functionally with teams from Sales, Product Development, and Customer Support to incorporate customer feedback into the ongoing development of our platform
• Your focus on relevant KPIs helps prevent churn and strategically leverage upselling opportunities
• You independently lead quarterly business reviews with decision-makers, showcasing the value generated for our customers and highlighting areas for improvement

Das bringst Du mit:

• You hold a degree in Business Administration, Business Informatics, or a comparable field
• You have initial professional experience in Customer Success, Account Management, or Consulting – ideally in a SaaS company
• You are passionate about omnichannel topics and have a strong understanding of technical processes, with the ability to explain complex matters clearly and simply
• Experience in the eCommerce or software industry
• Strong communication skills – both in direct customer interactions and within internal teams
• You are service-oriented and bring a high level of responsibility
• You demonstrate entrepreneurial thinking, always keeping sustainable customer retention and business development in mind
• You enjoy working in cross-functional teams and see yourself as a true team player who strives to achieve goals together

Das gibt’s on top: