Customer Success Manager - London

About SoPost 

SoPost is a leading digital product sampling platform that enables brands to reach and engage consumers through targeted, data-driven product experiences. Our technology allows brands to deliver physical products directly to consumers through digital channels, turning sampling into a measurable marketing channel.
Today we work with more than 200 global brands, including many of the largest beauty and CPG companies in the world.
Our growth has been recognised across the industry:

• Top 50 in the Sunday Times Tech Track 100
• Winner of the Queen’s Award for Enterprise: International Trade
• Named in the Sunday Times Top 100 Places to Work

While our technology is central to what we do, our success is driven by the strength of our commercial team and the quality of the relationships we build with global brands.

We are now looking to expand our commercial team in London.


The Role

The Customer Success Manager role will take ownership of a portfolio of brand partners across the EMEA region, helping them get the strongest possible value from their partnership with SoPost.

This is a hands-on Customer Success role that combines excellent campaign delivery with confident, commercially minded account management. You will be responsible for ensuring campaigns run smoothly, but also for understanding each brand’s objectives, building strong relationships, identifying risks and opportunities, and turning performance insight into recommendations that support retention and future growth.

You will work closely with Brand Partnerships to support account planning, retention and expansion, and ensure our brands experience SoPost as a strategic partner, not just a campaign provider.

Operational excellence remains central to the role. The successful candidate will need to be highly organised, detail-oriented and confident managing multiple campaigns, timelines and stakeholders. What will set them apart is their ability to connect that operational delivery back to customer value, account health and commercial opportunity.

This is a hybrid role based in London, with a minimum of two days per week in the office.

Hiring Process

The hiring process may change slightly depending on a number of factors. It is generally a multi-step process as indicated. If you pass one stage, you will proceed to the next. 

We believe that the successful recruitment for any role at SoPost is as much about giving you the opportunity to find out about us and our company as it is about us finding out about you and your capabilities. We want you to be as excited about joining SoPost as we are about being here! 

With that philosophy in mind, we will be running the following selection process to ensure that each candidate is given a comprehensive view of what we are all about. Please note that applications are reviewed and interviews are conducted on a rolling basis, so don’t wait to apply!

Please let a member of the team know if you require any adjustments to the process, or include this in your application form. 

Stage 1: A 30 minute video call with our Customer Success Team Lead who will review your CV, explore your motivations for applying, and discuss what excites you about the role. You’ll also have the opportunity to ask any questions you may have about the position, or SoPost. 
Stage 2:(Part 1)  You will be asked to complete a pre-interview task.(Part 2) You will be invited to present your solution to members of our Senior Team. This may be virtual or in person, depending on your location. Please note if we are unable to conduct the panel interview in person, you may be invited to an additional in-person stage before the final interview.
Stage 3: A virtual call with our Founder & CEO, Jonny.

References & Offer: We will make a formal offer, subject to references.

Essential Skills

This role requires someone who can combine strong operational delivery with confident, commercially minded customer management. You should be able to manage detail, build trusted relationships, interpret performan