Customer Success Manager, L3

About the Role

Ensuring our customers thrive is fundamental to Citrine’s success. As a Customer Success Manager, your role is pivotal in orchestrating the customer journey and demonstrating the value provided by the Citrine platform to our valued customers. Citrine continues to scale the Citrine Platform to a number of customers across the chemicals and materials space; cultivating strong partnerships, gathering extensive product feedback, and rolling out the platform to entire data science, R&D, and product development organizations. 

As a key member of the Commercial team, the Customer Success Manager will manage customer relationships and be responsible for orchestrating the customer journey via best practice implementation and value capture. Your work will include daily interactions and collaboration with the Citrine materials informatics engineers and sales reps working with your assigned customers and serve as a liaison between the internal product development teams and the customer. You are a proactive people person with a positive attitude and unrelenting professionalism. You navigate seamlessly between interactions with customers, internal team members, and executives, and you know how to leverage project teams to ensure that your customers receive the best possible experience. You will be responsible for ensuring the post-sale success and satisfaction of Citrine customers.

Ideal candidates will be located in Germany and open to working fully remote.

Responsibilities

• Manage the customer-facing experience from contract kickoff to renewal/upsell
• Plan for, document, and track the value provided by the Citrine Platform to your group of customers
• Collaborate with internal teams to build best-in-class customer experience and satisfaction