Turn technology investments into lasting customer value.
At Siemens, we connect the real and digital world. Digitalization and cybersecurity are not one-time projects. They are continuous journeys.
We are looking for a Customer Success Manager – IoT & Cybersecurity to join our Nordic team in Electrification & Automation to help our customers get maximum value from their digital and cybersecurity solutions throughout the customer lifecycle.
You will be part of establishing the foundation for how we work with customer success across IoT & Cybersecurity in the Nordics and the bridge between our customers, sales organization, technical experts and delivery teams.
Your focus will be on adoption, customer satisfaction, value realization, and long-term growth.
This is a role for someone who enjoys building relationships and understanding customer organizations.
You‘ll make a difference by
Building long-term customer partnerships and helping customers realize the full value of our solutions and services. In this role, you will act as a trusted advisor, guiding customers throughout their journey. By combining relationship management, strategic thinking, and a proactive approach, you will help strengthen customer satisfaction, identify opportunities for growth, and contribute to lasting customer success.
- Build strong, trusted relationships with customers across the Nordic region.
- Act as a key point of contact throughout the customer life cycle.
- Understand the customer's objectives and help translate them into measurable outcomes.
- Drive adoption and utilization of our digital and cybersecurity solutions.
- Conduct regular customer success reviews and follow up on agreed objectives.
- Coordinate with Sales, Solution Architects, technical specialists and delivery teams.
- Proactively identify challenges that could impact customer satisfaction or solution adoption.
- Bring customer feedback and requirements back to our portfolio and product organizations.
- Identify opportunities where additional capabilities or services could create further customer value.
- Support renewals and the development of long-term customer relationships.
- Develop customer success stories, references and use cases together with customers and internal stakeholders.
What will you work with?
You will support customers using solutions and services across areas such as:
- Electrification X
- OT Cybersecurity
- Grid digitalization
- IoT and digital solutions for critical infrastructure
Your success is grounded in:
A customer-focused mindset, strong relationship-building skills, and the ability to create value by connecting business needs with technical solutions. You enjoy working closely with customers, navigating complex stakeholder environments, and taking ownership of long-term relationships.
You are comfortable translating customer needs into clear actions and bringing together the right people to move initiatives forwa