Customer Success Manager (International)
Uniti AIWhy Uniti
Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same. Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer. Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them.
About the role
As a Customer Success Manager at Uniti, you'll own customer relationships from the moment they go live through renewal and expansion, across every vertical we serve — for our operators outside the US. Based in the London area, you'll manage our international book across multiple countries and time zones, partnering with Sales, Implementation, Product, and Engineering to make every operator successful with their first agent — and walk them into the next one. This role exists because our international customer book is growing faster than any one person can hold, and because the customers we keep and grow this year are the ones who carry us into the next vertical — and the next country.
What you'll own
Own the post-sale relationship for every international operator on your book — onboarding, adoption, renewal, and expansion — across countries and time zones outside the US.
Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase alongside the Implementation Manager through go-live, coordinating across time zones as needed.
Monitor agent performance and operator health weekly — call quality, response time, conversion, escalations — and surface risks before they become churn, accounting for local market and regulatory context where relevant.
Lead renewal conversations and identify expansion paths into additional agent families, additional channels, and additional countries. You own the commercial conversation, not just the relationship.
Translate what you hear from international operators into product feedback that lands with the right people on Product and Engineering. Be the international operator's voice in the building.
Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check-in cadence in Monday.com — so commercial leadership can see the international book at a glance.
Develop real affinity for what our customers actually deal with day-to-day, wherever they operate. Talk to operators. Sit in on calls. Share what you learn with the team.
What you have
3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.
Real estate or multi-location operator experience strongly preferred. Time spent operating, selling into, or supporting real estate operators is the single best predictor of success in this role.
Experience managing customers across multiple countries or time zones. Comfort working with international teams and adapting to different markets is a must.
Strong understanding of the customer lifecycle from pilot through renewal and expansion. You've owned commercial conversations before, not just relationship ones.